Exchange and Return Policy:

Exchange and return policy 

 

A Problem can happen and should not be taken with great concern. Blackcircles return policies are very easy to understand and our team is here to guide you through any process you find complicated. If the order you have issued does not meet with your standards or was not a necessity for you at the time, you may return it. Blackcircles.com.eg will accept returns within 14 days of delivery. 

  

The Refund policy: 

If you decide to call off your order; the customer will only have to cover the transport fee to send the tires back to our warehouse (the return fees are usually depending on your location; the exact amount will be sent to you) 

  

You must confirm that the order is correct. Any inaccuracies must be reported to us within 48 hours of delivery. 

  

If you call off your order any time before shipping, the order will be fully reimbursed. If your order has been shipped, and it is on its way to you or the installation center, please inform us immediately. We will try as hard as we can your order and have it returned to us, but please be advised that the credit for the order will be issued as per our Refund Guidelines 

  

If you refuse delivery of your order, a partial refund will be issued, as per our Refund Guidelines 

  

If you need to return or exchange an item, please call us on 15834. Orders in need of return or exchange must be informed before confirmation or the order will not be accepted. 

  

Return Conditions and Procedures: All merchandise must be in new condition, unused and undamaged. Tires must not be driven on. All merchandise must be properly packaged as per the packaging instructions. Products can tolerate strong impacts during shipping and should therefore be packaged securely as described below, preferably with our original packaging. 

  

 

 

 

 

 

Tires: 

  

Tires are shipped as-is (not boxed)... 

Tires, size permitting, can be strapped together in pairs. 

  

Under no circumstances will blackcircles.com.eg (BC Egypt for E-Commerce) accept a return of a product that is damaged due to negligence.  

  

Please note that the product(s) are the customer's responsibility until we inspect for damages and take possession. 

  

Refund Guidelines: 

 

When you have returned the order, the refund issued will be credited to your original payment method (when permitted). 

  

The refund will be credited to your payment method minus the return fees that are based on the cost of transport 

  

Under no circumstances do we refund mounting and balancing fees. 

  

  

Please note that the product(s) are the customer's responsibility until we inspect for damages and take possession. 

  

  

There are times when the order must be returned for a full refund. A full refund will be issued for the following reasons: 

  

1-The wrong product was received and blackcircles.com.eg is responsible. 

2-The product is defective. Please see our Warranty section for details. 

3-Product approved by blackcircles.com.eg does not fit the described vehicle and no disclaimer has been issued. Please refer to our Guarantee Policy. 

  

Please note: it can take up to 5 working days to process your refund. 

  

  

Lost Shipments: 

 

If your order has not been fully delivered and it is past the guaranteed delivery date, please contact us as soon as possible on 15834 so we can initiate a "trace" with the courier. This is the procedure used to try and locate parcels that have not been delivered. If the package is located, it will be delivered as soon as possible. If the courier is not able to locate the package, we will report an insurance claim. In this case, the courier covers the costs to send you exact replacements of what was lost. We will have these replacements shipped to you as soon as possible. In the event of lost shipments, we only replace the order with the exact same product. We cannot provide a refund, and we cannot change the order to a different product. 

  

 

 

 

 

 

Damaged Products: 

  

If your order is damaged in some way, you must Email us immediately. We will request you send us photos of the potential damage so we can assess the problem. 

  

If the order was damaged in shipping, then we will initiate a claim with the courier. It is important that you keep ALL the packaging material as the courier may want to inspect it. If the courier agrees to take responsibility, we will arrange to ship an exact replacement for that damaged part. We cannot provide a refund nor change to a different product. Claims with the courier must be completed prior to us shipping you a replacement product. 

In the unlikely event that the product was damaged prior to shipping, we will review the photos to determine the cause of the damage. It is possible that we need to proceed with a physical inspection of the product and need to plan a pickup. If we determine that the damage occurred before we shipped the order, then we will replace the product or damaged part. We cannot provide a refund nor change to a different product. 

If we determine that damage occurred after you received the order, we reserve the right to assess the damaged product on a case-by-case basis and determine the amount of partial refund. 

 

If the order is returned under our guarantee policy, and we determine that the product was damaged by the client or the installation center, this voids the fitment guarantee policy. No refund will be issued.